FAQ
How Do I Place My Order?
To place an order with Liview Beauty, please follow these steps:
- Add your desired products to your shopping cart.
- Proceed to checkout through our website or choose PayPal checkout.
- If you would like to complete your purchase through our website, click the green “Checkout” button on the right side of the screen.
- If you prefer to pay through PayPal, click the PayPal button.
- You will be directed to the Customer Information page, where you will need to enter:
- Email address
- Full name
- Shipping address
- If you have a valid discount code, enter it into the “Discount” field on the right side of the checkout page and click “Apply” to apply your discount.
- Click “Continue to Shipping Method” and make sure your shipping address is correct (especially if it differs from your billing address).
- Click “Continue to Payment Method” and enter your payment information.
- After completing the payment information, click “Complete Order.”
You will be redirected to an order confirmation page and will also receive a confirmation email containing your order details.
If you experience any issues during checkout, please contact our customer service team at:
What If Items Are Missing or I Receive Incorrect Products?
If your order contains missing items or incorrect products, please contact us at:
Please include your order number and provide proof of the issue (such as an image of the received item).
Once we confirm the issue, we will be happy to resend the correct item at no additional cost. You will not be required to return the incorrectly shipped item, and you may keep it as a gift from us.
How Do I Know My Order Has Been Successfully Submitted?
After successfully placing your order, you will receive an order confirmation email containing your order number and purchase details.
I Would Like to Change My Order. What Should I Do?
Order modifications are accepted until 11:00 PM Pacific Daylight Time (PDT, UTC-7) on the same day the order was placed.
Please contact us at:service@liviewbeauty.com to request any changes.
Once your order has entered the processing or shipping stage, we may not be able to make modifications.
How Do I Add Items to My Cart?
To add products to your cart:
- Visit the product page of the item you would like to purchase.
- Select your preferred options (if applicable).
- Click the “Add to Cart” button.
- You will be redirected to your shopping cart page.
You can enter the desired quantity and either continue shopping or proceed to checkout.
How Do I View My Shopping Cart?
To view the items in your cart, click the Cart icon located at the top of the website.
From your cart page, you can:
- Adjust product quantities
- Remove items
- Review your order details before checkout
How Do I Remove Items From My Cart?
- Click the Cart icon in the upper-right corner of the website.
- Find the item you would like to remove.
- Click the “Remove” option below the quantity section.
The item will be removed automatically, and your cart will update.
How Do I Change the Quantity of an Item in My Cart?
- Click the Cart icon in the upper-right corner.
- Locate the product you would like to update.
- Change the number in the Quantity field.
The product quantity and total price will automatically update.
What Browsers Are Recommended for This Website?
For the best shopping experience, we recommend using the latest versions of:
- Google Chrome
- Safari
- Firefox
- Internet Explorer
What Payment Methods Do You Accept?
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
How Do I Pay Using PayPal?
PayPal provides a fast and secure way to complete your purchase online.
After adding your products to your cart:
- Click the PayPal button during checkout.
- You will be redirected to the PayPal website.
- Enter your payment details and complete your payment.
Please ensure all information provided is accurate to avoid payment delays.
How Do I Use a Discount Code?
To apply a promotional code:
- Select the products you would like to purchase and click “Checkout.”
- Enter your customer information on the checkout page.
- Locate the “Discount” field on the right side of the page.
- Enter your discount code and click “Apply.”
Please confirm that the discount has been successfully applied before completing your order.
What Is Your Return & Exchange Policy?
Please refer to our Return & Refund Policy for detailed information regarding returns and exchanges.
Our customer service team is available to assist you. We will respond to your inquiry as soon as possible.
How Do I Return an Item?
For return instructions, please contact our customer support team at:
We will provide the necessary information and assistance.
What Is Your Cancellation Policy?
Order cancellations are accepted until 11:00 PM Pacific Daylight Time (PDT, UTC-7) on the same day the order is placed.
After this time, cancellation requests may no longer be accepted.
To request a cancellation, please contact:
Is Ordering Online Secure?
Yes.
At Liview Beauty, we take the security of your personal information seriously.
Our website uses SSL (Secure Sockets Layer) encryption technology to protect your personal and payment information during transmission.
Is It Safe to Use My Credit Card on Your Website?
Yes.
To ensure secure payment processing, our website uses reliable payment gateways that protect your information through encrypted technology.
All payment data is securely processed to help protect your personal information.
Is My Personal Information Kept Private?
Yes.
Your privacy is important to us.
Any information you provide to Liview Beauty is kept private and confidential. We do not sell, rent, or share your personal information without your consent, except when required by law.
For more details, please review our Privacy Policy.